How to Enable Multi-Factor Authentication

Multi-Factor Authentication (MFA), sometimes referred to as Two-Factor Authentication, provides enhanced security by requiring a hardware based authentication device (like a phone) in addition to your standard username and password to access the system.  This additional security measure ensures that unauthorized users cannot login to your account without access to your phone, even if they have your username and password.  For maximum security, it is recommended this feature be enabled whenever possible.

Enabling Multi-Factor Authentication (MFA)

You must have the ability to configure your system settings in order to enable or disable multi-factor authentication for your system.  

To enable MFA on your system, go to Settings, click User Security Settings, and then click Multi-Factor Authentication.  From here, simply toggle the Enable Multi-Factor Authentication setting to Yes, and save the form.  Once complete, your users will now be able to configure MFA with a personal MFA device (i.e. a smart phone).

Note: Enabling MFA on your system does not force each user in your system to utilize this feature.  Please advise your employees and/or clients to setup MFA should you want them to do so.

Compliance Reporting

If your company policy requires certain types of individuals to utilize MFA, Trackops offers a Security Checkup report on your Reports tab that will show you all users in your system who do not have MFA enabled.  You can locate this report by clicking Reports, and then clicking Security Checkup to get started.

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