| Click Follow in the What's New section to get notified when new updates are posted! |
New: Case Update Activity Timeline
- It is now possible to add a timeline of activity while creating or editing a case update. This new feature will allow users to more quickly track time-based activity logs while maintaining a consistent output across users with less formatting issues.
- An activity timeline can be appended to a case update via the Case Update API Endpoint.
Updated Map Provider Integration
- The external map providers have gotten an overhaul. It is now possible to choose from one of several mapping providers (via General Global Settings) for external map links and directions.
- The case map now offers a link to quickly get directions between staff and event locations
- Tasks and Events now offer a Get Directions link to each assigned staff with a valid address on file.
Other Enhancements
- You can now export a list of your Invoice & Expense Items to a CSV file via the settings for easier auditing and reporting.
- The Staff Tag Audit report now includes the staff Account Code. This report now also includes the Classification Code in exports.
- The Related Cases section of the Case Overview has been updated to include the status color and be easier to read.
- File uploads now support .cme files.