It is now possible to mark a case status as "Read-only". When cases are in a read-only status, they cannot be edited or modified. In addition, new information (i.e. files, updates, subjects, expenses, invoices, etc...) cannot be added to the case.
This new feature prevents clients and staff from inadvertently adding new case information on closed cases or previous instances where the case should no longer be receiving updates.
New: Trackops International Language Support
Trackops now supports additional languages for international teams!
Languages currently supported are:
English
Spanish
French
Slovenian
Czech
Language support is currently not available for mobile and desktop applications.
Language selection on user profiles has been limited to supported languages. For additional language support, open a support ticket to request Trackops in your preferred language!
Updated: Invoice Communication Improvements
It is now possible to attach additional case files when sending an invoice by email. This means you can attach reports, receipts, or other documents attached to a case directly when sending the invoice itself. Note: It is still possible to send the invoice to the case (as a PDF) to perform similar functionality.
Template variables now include additional variants for address style custom fields. In addition to the full address that already exists, each address field now includes template variables for the following data points:
Address Line 1
Address Line 2
Address Line 3
City
State
Zip
Country
Document Templates now support a custom filename template. Using template variables, you can now customize the naming strategy used when documents are generated. For example, you may wish to include the date, subject name or other information in your generated document filename.