AI Summarization and AI Assistants now have OpenAI GPT 5.6 model support. These new models have improved rule following behavior and provide more consistent output for some types of summarization and work loads.
GPT model support is enabled by default, however customers can disable this model via User Security Settings if you wish to only use Amazon models.
Note: OpenAI has slightly different data retention requirements, so please review our AI Data Provider Overview to review compliance requirements.
GPT models are not currently available in Australia due to data region availability limitations.
New: Additional API Endpoints Added
New API endpoints have been added to the Trackops Developer API for the following components:
The Trackops Mobile App has been updated with several new features and a host of other bug fixes and performance improvements across both iOS and Android platforms:
The mobile app now supports edge to edge displays, allowing more visible screen area on supported devices.
The mobile app now supports iOS liquid glass theming for better UI integration.
The mobile app now supports pinned case updates. Pinned updates now show up at the top of the updates tab inside a case.
When submitted new expense entries, the Tracking Category can now be required.
File folders for related case files now include better descriptions.
Several bug fixes and performance improvements.
Updated: Send Update Capabilities
It is now possible to send case updates to Case Emails, which are defined using email style custom fields associated with the case itself. When available, users associated with user roles that have the permission to Send Case Updates to Case Emails will be able to select these email addresses as recipients on outgoing case updates.
A new permission to Send Case Updates to Unassigned Staff is now available on user role configurations, making it easier to control access to sending by user role.
Other Enhancements
The case update editor has been updated and improved for easier navigation and usability. In addition, copy and paste from other sources has been improved.
When sending case updates, physically attached files now retain their original filename (similar to when files are downloaded or linked).
The available file storage calculation has been updated to be more forgiving.
It is now possible to preview .eml (email) files in the browser without having to download them in an outside application.
Expense entry notes are now visible when reviewing expense entries for better visibility into context left by investigators or managers.