SSO Identity Provider Guide - OneLogin

This article discusses specific help and information for those using OneLogin as their Identity Provider (IdP) with the Trackops SAML SSO configuration.

Official Documentation

The official OneLogin SAML configuration documentation is located here:

It is recommended to follow the official documentation when setting up the Trackops SAML application inside the OneLogin admin console.

Common Issues when configuring this Identity Provider

Trackops says there was an error authenticating your account

When configuring the application in side OneLogin, be sure the SAML signature element is set to Assertion.  Additionally, make sure the Encrypt Assertion box is is unchecked. More information is located in the OneLogin documentation (linked above) under the Custom Connector Configuration Page section. Trackops only expects signed assertions, and does not expect the entire response to be signed.



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