Using Trackops

Setup & Configuration

• SSO Identity Provider Guide - Google
• Enabling Single Sign-On (SSO) for your Clients
• Tracking Case Referrals
• Configuring your Assignment Types
• Building Document Templates with Google Docs
• Configuring your Access Groups
See all 29 articles

Dashboard

• What is the Dashboard?
• How can I Disable the Dashboard for my User(s)?
• How to Configure "Default Dashboards" for Clients and Staff

Cases & Case Updates

• Speeding Up Delivery with Case Update Distribution Groups
• Transcribing Audio and Video Files
• Case Distribution
• How can I confirm investigators receive their assignments?
• Managing the Case Budget
• How to Reopen a Case
See all 23 articles

Subjects

• What are "Subjects"?
• How to Create a New Subject Type
• Changing the Primary Subject on a Case
• Changing the Default Subject Type
• Adding a Subject to a Case
• Searching Subject Date Fields

Expenses & Invoices

• Creating and Using Invoice Templates
• Managing Item Codes for your Expenses and Invoices
• Profit Distribution
• Expense Detail Report
• Sales Trend Detail
• Sales Distribution Report
See all 21 articles

Clients & Users

• Adding an email alias for a client contact
• Utilizing Client Invoice Rules
• Creating a New Employee
• Adding Preferred Investigators to a Client
• How do I remove an employee from my system?
• I Lost my Multi-Factor Authentication (MFA) Device
See all 21 articles

Calendar & Events

• Setting up Folder Templates
• Activity Fulfillment Auditing
• Scheduling Assignments through Case Events
• Finding Available Investigators through Invitations
• Configuring Task Templates
• Using Mobile Event Check-Ins
See all 11 articles

Email and Notifications

• Handling Generic Inbound Messages
• A User is Not Receiving Email from the System
• How to Customize your Email Templates
• Can I stop certain notifications from being emailed to me?

Account & Billing

• Purging Deleted Case Data
• How do I update my billing information?
• How can I make changes to my subscription?
• How do I convert my trial into a paid account?
• Can we change our Trackops URL?
• How do I cancel my account?

Miscellaneous

• ★ How do I Submit a Support Ticket?
• Configuring the Tracers Data Search Provider
• Is there a way to track system uptime and maintenance notices?
• Managing Compliance with Company Policies
• Auditing Activity Through History
• Does Trackops offer training and/or setup assistance?
See all 20 articles

Developer API

• ★ Introduction to the Developer API
• ★ How to Enable/Disable API Access
• ★ Connecting Trackops to other apps with Zapier
• API Reference - Case Status Changes
• API Reference - Referral Sources
• Configuring API Webhooks
See all 33 articles