Case Updates are the primary way that customers and staff members communicate. Case updates must be connected to cases.
Listing Case Updates
Returns a collection of case update records, optionally filtered by the available request parameters.
GET /api/v1/case/updates
Available Request Parameters:
| Name | Type | Required | Description |
| id | integer | no | ID of the update. |
| case | integer | no | ID of the case the update belongs to. |
| access_group | integer | no | ID of the access_group the update belongs to. |
| created_by | integer | no | ID of the contact or staff member who created the update. |
| is_valid | boolean | no | If yes, filter valid updates. If no, filter invalid updates. |
| subject | integer | no | ID of the case subject this update is associated with. |
| thread | integer | no | ID of the thread (includes update and replies) this update belongs to. |
| activity_from | timestamp | no | Activity on or after the date (Alias From). |
| activity_to | timestamp | no | Activity on or before the date (Alias To). |
| created_from | timestamp | no | Created on or after the date. |
| created_to | timestamp | no | Created on or before the date. |
| updated_from | timestamp | no | Updated on or after the date. |
| updated_to | timestamp | no | Updated on or before the date. |
| validated_from | timestamp | no | Validated on or after the date. |
| validated_to | timestamp | no | Validated on or before the date. |
Note: All timestamp parameters are queried and returned in UTC.
Getting a Case Update
Returns a single case update record, based on the numeric ID.
GET /api/v1/case/updates/{case_update_id}