Case status history is generated each time a status is changed (moved forward) in the progression of statuses. Please note that when a case status is moved backwards, forward history for the case in question is automatically deleted in order to maintain a linear order.
Listing Case Status History
Returns a collection of case status history records, optionally filtered by the available request parameters.
Available Request Parameters:
|case||integer||no||ID of the case.|
|case_status||integer||no||ID of the case status.|
|changed_by||integer||no||ID of the user who made the status change.|
|changed_from||timestamp||no||Changed on or after this date/time.|
|changed_to||timestamp||no||Changed on or before this date/time.|
Note: All timestamp parameters are queried and returned in UTC.
Getting Case Status History for a Single Case
Returns a case status history collection for a single case, based on the numeric case ID.
Getting a Single Case Status History Record
Returns a single case status history record for a given case ID and case status ID.