When assigning an investigator to a case, task, or event, it is beneficial to see which of your staff are the most qualified, or in the nearest to the case. Trackops offers an investigator recommendation engine that takes into account a number of criteria and will rank your investigators to help you select the most qualified investigator.
Recommending Investigators from a Case
While assigning an investigator from a case (either via the case overview or via the Assigned tab, click the Recommend link to get recommendations for the best qualified investigators. The system will take into account any address style fields on the case or the subject when determining nearby investigators.
Recommending Investigators from the Case Map
While assigning an investigator via the Case Map, investigators within the map view pane are ranked and scored.
- Zooming the visible map in and out will add or remove investigators based on their location and visibility in the map window.
- Adjusting the Schedule Date option will change the date used for scheduling conflicts (see below for scheduling criteria).
- Enabling the Filter by Work Preferences option will filter out investigators that do not match case services and/or the case region associated with the case.
Recommending Investigators from a Task or Event
While creating a new task or event, click the Recommend link next to the assignment section and the system will provide a list of the best qualified investigators to work the activity based on a variety of scheduling criteria.
Note: Recommendations are based on the entered event information. Be sure you have filled out as much information as possible in the new event form before looking for recommendations.
Reviewing and Using Investigator Recommendations
Once you've reviewed the list of candidates, click the investigator's name to assign them to the case or event.
To better understand the above illustration, please review the below scheduling criteria:
| Criteria | Description |
| Case Service | Qualified to work the associated case service(s) |
| Case Region | Availability to work in the associated case region |
| Licensed | Has a valid license in the state associated with the provided address. The license must not be expired, and must be configured to be available for use in the recommendation engine. |
| Preferred Investigator | Part of the associated case client's preferred investigator panel |
| Home Address | Approximate distance from the investigator's home address to provided address |
| Last Location | Approximate distance from the investigator's last known location to provided address |
| Scheduled Hours | Total scheduled hours for the week of the event date or the current week |
| Scheduled All-Days | Total scheduled all-day activities for the week of the event date or the current week |
| Expensed Hours | Total number of hours already expensed for the week of the event date or the current week |
Note: The above criteria may or may not be available based on your Trackops Subscription and/or
After the user has been selected you can save the assignment as usual and the investigator will be notified (if selected) of their assignment.